The High Cost of Manual Onboarding
Onboarding new employees is a critical process that shapes a newcomer’s impression of an organization. Yet in many companies, this process remains painfully manual and inefficient. Human resources teams often juggle stacks of paperwork, repeated data entry, and countless emails for each hire. For example, one fast-growing firm discovered it was spending around 10 hours of staff time across three departments just to onboard a single employee – involving 6+ emails per new hire and updating data in 6 different tools and over a dozen spreadsheets
This kind of administrative overload not only consumes HR’s valuable time but can also hurt the new hire experience. It's no surprise that only about 12% of employees strongly feel their company does an excellent job of onboarding newcomers. A disjointed, paperwork-heavy onboarding can leave new hires frustrated or disengaged before they even start their roles, and it burdens HR with hours of repetitive work each week. The good news is that automation offers a solution: by leveraging modern HR technology to automate onboarding tasks, organizations can dramatically streamline the process – saving HR hours every week while creating a smoother, more engaging experience for every new employee.
Automation essentially replaces manual handoffs and data entry with intelligent, integrated workflows. Instead of HR coordinators having to email various departments and re-enter information into multiple systems, an automated onboarding platform handles those connections behind the scenes. The moment a new hire fills out their information or signs an electronic contract, the relevant data is instantly routed to all necessary systems and teams with minimal human intervention. In effect, onboarding becomes a guided self-service experience for the new hire and a coordinated automated workflow for HR. Here are a few major ways automation can streamline the onboarding process:
- Digital paperwork and e-signatures: New hires complete all required forms (tax documents, direct deposit, NDAs, etc.) through secure online forms. They enter their information once, and it is automatically populated across all necessary documents and databases – no more redundant handwriting or manual data entry. Electronic signatures speed up the paperwork cycle, and HR can easily track completed forms in one system.
- Automated account provisioning: As soon as a hire is confirmed, automation can trigger the creation of the employee’s accounts and credentials. For example, the system can notify IT to set up the new hire’s email, VPN, and other access or even create accounts automatically through integrations. By Day 1, the employee has logins, equipment requests submitted, and access to the tools they need without HR manually coordinating each setup.
- Task scheduling and reminders: An automated onboarding workflow can schedule all the necessary meetings and tasks for a new hire’s first weeks. Orientation sessions, training modules, and introductions with team members can be pre-scheduled on the calendar. The system sends reminders to the new hire (and relevant staff) about upcoming onboarding tasks, ensuring nothing falls through the cracks. HR no longer has to individually remind people or keep checklists on who’s completed what – the software tracks it.
- New hire self-service portal: Many organizations implement an onboarding portal where new employees can log in to see their personalized onboarding checklist. Through the portal, the hire can watch welcome videos, fill out forms, read policies, and even track their progress. This self-service approach empowers the new employee to get oriented at their own pace and frees HR from answering frequent “What do I do next?” questions. Meanwhile, HR can monitor the portal dashboard to see each person’s status and send a friendly nudge via the system if needed.
By automating these aspects of onboarding, companies turn a once chaotic, manual process into a streamlined digital workflow. HR professionals can configure the process once and then let the system carry out routine steps consistently for every new hire – all while maintaining visibility into the process and ensuring a personal touch is added where it matters (like first-day team welcomes or mentorship).
Key Benefits of Automating Onboarding
Implementing onboarding automation yields numerous benefits for both the organization and its incoming employees. Below are some of the key advantages of moving to an automated onboarding system:
- Time savings for HR teams – Automating repetitive onboarding steps (data entry, form collection, communications, etc.) can save significant hours of work. One analysis found that using onboarding software cut HR’s active involvement per new hire from 10 hours down to about 2 hours – saving roughly 8 hours of work for every employee onboarded. Similarly, a case study reported over 10 hours saved per hire after implementing an automated, integrated onboarding workflow. At larger scales, these saved hours translate into major cost reductions – for example, a 25-location business estimated that streamlining their HR and onboarding systems saved $500,000 in labor costs within 18 months. All this recovered time means HR staff can focus on higher-value activities (like culture, training, and engagement) instead of chasing paperwork.
- Faster time-to-productivity for new hires – A smoother onboarding process helps employees get up to speed in their roles much more quickly. When new hires aren’t stuck waiting on accounts to be created or spending days filling out forms, they can start contributing sooner. In one implementation, automating onboarding steps made new employees effective in their roles about 20% faster on average. Likewise, industry research has shown about an 18% improvement in a new hire’s initial performance when onboarding tasks are streamlined through automation. In short, automation accelerates the journey from “new hire” to productive team member by removing bottlenecks that slow down traditional onboarding.
- Consistency and fewer errors – Automation standardizes the onboarding workflow so that every new hire goes through the same correct process, reducing the chance of mistakes or missed steps. By automatically transferring data between systems, it removes the risk of human errors from retyping information or forgetting to notify a department. One company noted that after automating onboarding and related HR processes, errors in payroll and employee data dropped significantly. Fewer manual touchpoints mean details (like benefits enrollment or equipment orders) don’t slip through the cracks. This consistency not only improves accuracy but also helps with compliance – all required forms are completed and filed on time through the system’s checklists, ensuring the organization meets legal and policy requirements with ease.
Better new hire experience and retention – An automated onboarding process creates a more welcoming and engaging experience for the newcomer. Instead of being handed a thick stack of forms or left waiting for someone to set up their tools, the new hire experiences a well-orchestrated introduction to the company. They receive timely welcome messages, have a clear to-do list, and can focus on learning their role rather than wrestling with paperwork. This positive first impression pays off in employee loyalty: studies have found that employees who have a great onboarding experience are far more likely to stay – for instance, new hires are 69% more likely to remain with a company for three years if onboarding is excellent. By streamlining the process (and avoiding the common pitfalls of a disorganized onboarding), companies using automation have also seen measurable boosts in retention – one analysis noted a 16% increase in retention rates for new hires when onboarding tasks were automated. In essence, automation helps build a foundation for long-term engagement by making the first days and weeks on the job smooth and positive.
Implementing Onboarding Automation: Best Practices
While the benefits of automating onboarding are clear, a thoughtful implementation plan is essential to achieve the desired results. Here are some best practices for HR teams and business leaders looking to streamline their onboarding process with automation:
- Map out your current process – Begin by documenting all the steps involved in your existing onboarding workflow, from offer acceptance to a new hire’s first-week tasks. Identify pain points, bottlenecks, and repetitive manual tasks. This mapping will highlight which activities are prime candidates for automation (e.g. paperwork collection, account setups, approvals) and ensure you don’t overlook any critical steps when designing the new system.
- Prioritize high-impact tasks to automate – It might not be feasible to automate everything at once, so prioritize the changes that will yield the biggest benefits. Focus first on tasks that consume the most time or are prone to errors. For example, automating the distribution and collection of onboarding forms can save many hours and prevent mistakes, and automating IT account provisioning can have an immediate impact on a new hire’s ability to start work. By tackling the most impactful areas first, you’ll see quick wins and build momentum for further automation.
- Choose the right tools – Selecting the appropriate software or platform is key. Look for an onboarding automation solution that fits your organization’s size and integrates with your existing systems (HRIS, payroll, email, IT service management, etc.). Essential capabilities typically include digital forms with e-signatures, workflow automation (to route information and requests automatically), a new hire portal, and integration with IT for account setup. Evaluate solutions on ease of use as well, since both HR staff and new hires will be interacting with it. Many companies opt for modern HRIS modules or specialized onboarding software that offer template workflows out-of-the-box, which can then be customized to your needs.
- Maintain the human touch – Even as you automate, be careful not to strip away the personal elements of onboarding. Remember that the goal is to free up time for more human connection, not to eliminate it. Ensure managers and team members still personally welcome new hires (a face-to-face meeting or video call on Day 1, team lunch, etc.), and consider assigning each newcomer a buddy or mentor. Use automation to handle the “administrivia,” but continue to have HR or leadership check in with the new employee periodically to answer questions and make them feel valued. A balanced approach will keep the process efficient and engaging.
- Train your team and communicate changes – Introduce the automation to your HR staff, IT, and any managers involved so everyone knows how the new onboarding process will work. Provide training or documentation on using the new system (for example, how to initiate an onboarding workflow for a new hire, or how to track progress in the dashboard). It’s also important to communicate to incoming new hires about what to expect. For instance, if you’ve adopted a self-service onboarding portal, let them know in their offer letter or welcome email that “You’ll receive a link to our onboarding system where you can complete all your new-hire forms and find first-day information.” Clear communication and training ensure that the technology is embraced and used to its full potential.
- Gather feedback and refine – After you roll out automated onboarding, seek feedback from recent hires and the HR team on how the process went. New employees can tell you if there were any confusing steps or if they felt anything important was missing. HR staff can report on improvements in their workload and any new bottlenecks that might have arisen. Use this feedback to continuously refine your onboarding workflow in the software. Automation tools are often easy to adjust – you can add a step, change timing of notifications, or include an extra personal touch based on the input. By iterating on the process, you’ll ensure the automated onboarding truly meets your organization’s needs and keeps improving over time.
By following these best practices, companies can implement onboarding automation smoothly and effectively. The transition may require an upfront effort – analyzing processes and configuring new systems – but the payoff in efficiency and employee satisfaction is well worth it.
Final Thoughts: Embracing Efficient Onboarding
In the modern workplace, automating the onboarding process is becoming not just a tech upgrade but a strategic advantage. Organizations that embrace onboarding automation can bring new hires onboard faster, with fewer hiccups, and dedicate far less HR time to administrative tasks. Equally important, they offer a more polished and engaging experience to new team members – setting the tone for a supportive, well-organized work environment from day one. It’s important to remember that automation doesn’t replace the human aspect of HR; rather, it elevates it. By offloading paperwork and busywork to reliable software, HR professionals and managers can spend more time on what truly matters: welcoming new colleagues, integrating them into the company culture, and building personal connections. For HR leaders and business owners looking to save hours every week while improving outcomes, onboarding automation is a clear win-win – driving efficiency behind the scenes and helping new employees start their journey on the right foot.
FAQ
What is onboarding automation?
Onboarding automation uses technology to replace manual tasks such as paperwork, account setup, and scheduling with streamlined workflows. It reduces errors, speeds up processes, and ensures consistency for every new hire.
How does automating onboarding save HR time?
By automating repetitive tasks like form collection, data entry, and reminders, HR can save up to 8–10 hours per new hire. This time can instead be spent on higher-value work such as employee engagement and culture-building.
What are the main benefits of automating onboarding?
Key benefits include time savings, faster employee productivity, fewer errors, improved compliance, and a better new hire experience. Automation creates efficiency for HR and a smoother journey for new employees.
Which tasks are commonly automated in onboarding?
Typical tasks include digital form completion, e-signatures, IT account provisioning, meeting scheduling, and reminders. Some systems also offer self-service portals for new hires to track their progress.
Does automation remove the human touch from onboarding?
No. Automation reduces repetitive busywork, freeing HR and managers to focus on personal connections, such as mentorship and team welcomes. The goal is to combine efficiency with a supportive, human-centered experience.
References
- Switchboard Solutions. Case Study – Leveling Up Employee Onboarding. n.d. Available from: https://www.withswitchboard.com/case-studies/case-study-hr-employee-onboarding-automation
- Shortlister. 120+ Employee Onboarding Statistics in 2024. 2024. Available from: https://www.myshortlister.com/insights/employee-onboarding-statistics
- Factorial HR. HR Onboarding Software: How Much Can You Save?. 2023. Available from: https://factorialhr.com/blog/onboarding-software-savings/
- CliftonLarsonAllen (CLA). HR System Automation Gives 25-Restaurant Group Smooth Onboarding (Case Study). 2025. Available from: https://www.claconnect.com/en/resources/case-studies/hr-system-automation-gives-25-restaurant-group-smooth-onboarding
- Workato. Onboarding Automation: A Complete Introductory Guide. 2025. Available from: https://www.workato.com/the-connector/onboarding-automation-guide/
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