When we think about employee onboarding, most people imagine a neatly packaged process lasting a few weeks, maybe stretching up to 90 days. But here’s the reality: the most critical part of a new hire’s journey often begins after day 90. And getting that stage wrong can be an incredibly costly mistake.
Picture this: your new team member hits the three-month mark. They’ve completed training, met the team, and learned the ropes. But on day 91, the structured support suddenly disappears. The welcome wagon has moved on, the checklists are ticked off, and orientation feels like a distant memory.
This sudden drop-off is what we can call the 90-day cliff—a point where many employees are left feeling stranded, just when the harder aspects of the role are starting to set in. While the company assumes the employee is “fully integrated,” the reality is often quite different.
And the stakes are high. Roughly 20% of all employee turnover happens within the first 45 days. Two-thirds of employees who leave within their first year do so in the first six months. Clearly, the period between months three and six is make-or-break.
The problem is not just disengagement—it’s expensive turnover. In fact, a third of employees admit that a poor onboarding experience alone is enough to make them quit.
A 90-day onboarding process is fine for covering the basics—policies, logins, and introductions. But it’s not nearly enough to:
Without continued support, employees risk feeling disconnected and undervalued.
Shifting from a 90-day sprint to a year-long onboarding journey has extraordinary benefits:
Clearly, this isn’t just about surviving the first year—it’s about setting the stage for long-term success.
So, how do you make the shift? Think of onboarding as a journey with milestones rather than a one-time checklist. A successful first year should include:
This approach creates continuity and builds trust. Instead of feeling abandoned after three months, employees remain engaged and supported throughout their critical first year.
At its core, onboarding should not be seen as a short-term administrative cost. It is a strategic investment in your people—the company’s most valuable asset. When organizations support employees from day one through day 365, they set the foundation for higher retention, stronger performance, and long-term success.
So, the question to reflect on is this:
Is your onboarding process a 90-day sprint, or is it the well-supported first leg of a marathon?
Because how you answer could make all the difference.