How to define a problem before solving it, find its causes, weigh options against agreed criteria, decide with incomplete information, and write the decision down.
This course covers simple, practical methods for solving problems and making decisions at work. It explains how to define a problem before solving it, find its root cause with tools such as the five whys, generate options and agree on criteria, decide when information is incomplete, and record the decision so the right people know. It’s written for every employee and includes practice.
Teams often jump to solutions before agreeing on the problem, fix symptoms instead of causes, and see the same issues come back. Decisions stall while people wait for perfect information, or get made quickly and forgotten because nobody wrote them down. The result is repeated work, slow progress and discussions that go in circles.
Scenarios and a knowledge check
Web and mobile app, including offline
Content
Lesson 1
Defining the problem before solving it
Lesson 2
Finding causes: five whys and other simple root-cause tools
Lesson 3
Generating options, and agreeing the criteria
Lesson 4
Deciding with incomplete information
Lesson 5
Writing the decision down, and who needs to know
Lesson 6
Practice
Who it is for
All employees
Fee and registration
Included in your subscription
How to get started
01
Book a demo
We show the Course Library on your own use case and set up your subscription.
02
Add your people
Invite your users to TechClass. Each user license includes every Essentials course.
03
Assign the course
Pick it from the Course Library and assign it to everyone, or to the roles that need it. Completions and certificates are recorded for your reporting.
Already a TechClass customer? Your admin can assign the course from the Course Library right away.
Yes. Every TechClass user license includes the Essentials courses in the Course Library, and this is one of them. There is no fee per course or per learner.
About 60 minutes, in short lessons. It is self-paced, so a learner can stop and continue on any device, including the mobile app, and offline.
Yes. A certificate of completion is issued when the knowledge check is passed, and the completion is recorded for your reporting.
It supports one, where a rule asks that people are trained on the subject, and TechClass records who completed it. Whether a requirement is met depends on your own policies and processes, so that is a question for your compliance lead or legal adviser.
Library courses are ready to use as they are. You can build and fully edit your own courses in TechClass, including from your own policies with the AI Course Creator, and combine both in one learning program.
An Essentials course gives everyone the concepts and rules in about an hour. A Skills course goes deeper for the roles that need it: about 8 hours with practice, a graded assessment and a certificate that lists the skills, licensed per learner.
Interested in Solving Problems and Making Decisions?
How to define a problem before solving it, find its causes, weigh options against agreed criteria, decide with incomplete information, and write the decision down.