This course teaches how to give feedback that is specific and useful, and how to receive it without becoming defensive. It covers a simple way to describe a situation, a behavior and its impact, giving positive feedback that means something, asking for feedback and acting on it, and preparing for a performance review. It’s written for every employee and includes practice.
Feedback is one of the most useful things colleagues can give each other, and one of the most avoided. It’s often too vague to act on, saved up for the annual review, or delivered in a way that feels like criticism, so people get defensive or stop asking for it. Problems go unaddressed, good work goes unrecognized, and performance reviews become stressful surprises instead of useful conversations.
Scenarios and a knowledge check
Web and mobile app, including offline
Content
Lesson 1
Why feedback fails, and what makes it land
Lesson 2
Giving feedback: situation, behavior, impact
Lesson 3
Positive feedback that is specific
Lesson 4
Receiving feedback without defending
Lesson 5
Asking for feedback, and acting on it
Lesson 6
Preparing for your performance review: evidence, self-assessment, goals
Lesson 7
Practice
Who it is for
All employees
Fee and registration
Included in your subscription
How to get started
01
Book a demo
We show the Course Library on your own use case and set up your subscription.
02
Add your people
Invite your users to TechClass. Each user license includes every Essentials course.
03
Assign the course
Pick it from the Course Library and assign it to everyone, or to the roles that need it. Completions and certificates are recorded for your reporting.
Already a TechClass customer? Your admin can assign the course from the Course Library right away.
Yes. Every TechClass user license includes the Essentials courses in the Course Library, and this is one of them. There is no fee per course or per learner.
About 60 minutes, in short lessons. It is self-paced, so a learner can stop and continue on any device, including the mobile app, and offline.
Yes. A certificate of completion is issued when the knowledge check is passed, and the completion is recorded for your reporting.
It supports one, where a rule asks that people are trained on the subject, and TechClass records who completed it. Whether a requirement is met depends on your own policies and processes, so that is a question for your compliance lead or legal adviser.
Library courses are ready to use as they are. You can build and fully edit your own courses in TechClass, including from your own policies with the AI Course Creator, and combine both in one learning program.
An Essentials course gives everyone the concepts and rules in about an hour. A Skills course goes deeper for the roles that need it: about 8 hours with practice, a graded assessment and a certificate that lists the skills, licensed per learner.