This course teaches how to document work so that someone else can find it, understand it and act on it. It covers what’s worth documenting and what isn’t, how to write instructions others can follow, where documentation should live and how to keep it current, and how to hand over work properly. Learners practice by documenting one process they own. It’s written for every employee.
In many organizations, important knowledge lives only in people’s heads. When someone is on holiday, changes role or leaves, colleagues are left guessing, and new starters spend weeks asking questions a short document could have answered. Undocumented work slows teams down, makes onboarding harder and turns every absence into a risk.
Scenarios and a knowledge check
Web and mobile app, including offline
Content
Lesson 1
Why documentation matters: for the team, for onboarding, and for when you are away
Lesson 2
What to document, and what not to
Lesson 3
Writing so that someone else can act on it
Lesson 4
Where it lives: one place, findable, kept current
Lesson 5
Handovers: leaving work in a state others can pick up
Lesson 6
Practice: document one process you own
Builds on
Recommended before this course. Every course stands on its own and restates what it relies on, so none of these is a requirement.
Yes. Every TechClass user license includes the Essentials courses in the Course Library, and this is one of them. There is no fee per course or per learner.
About 60 minutes, in short lessons. It is self-paced, so a learner can stop and continue on any device, including the mobile app, and offline.
Yes. A certificate of completion is issued when the knowledge check is passed, and the completion is recorded for your reporting.
It supports one, where a rule asks that people are trained on the subject, and TechClass records who completed it. Whether a requirement is met depends on your own policies and processes, so that is a question for your compliance lead or legal adviser.
Library courses are ready to use as they are. You can build and fully edit your own courses in TechClass, including from your own policies with the AI Course Creator, and combine both in one learning program.
An Essentials course gives everyone the concepts and rules in about an hour. A Skills course goes deeper for the roles that need it: about 8 hours with practice, a graded assessment and a certificate that lists the skills, licensed per learner.